FAQ & Common solutions to common problems

[TuTaLL]

Please take a look on the common solutions to common problems below and see if your problem is listed. If it isn't also please check out if it appears in our current threads.
If the problem is still not solved, please make a new thread, that includes a short description of the problem and a full printscreen (MEmu/bluestacks & the bot). To upload and post printscreens, you can use an image host (for example, Imgur) and just post the link OR use the camera icon in the tool bar. 

IMPORTANT GUIDELINES:

• ClashFarmer latest Anti-Ban version is ClashFarmer 1.8.18, DOWNLOAD CLASHFARMER 1.8.18
  
• You can always use the updated FREE version, which doesn't require a license key and has everything you need for efficient botting OR you can purchase the PROFESSIONAL version license key, which opens a complete access to all the additional awesome features and it's only an extra for those who would like to donate and contribute for ClashFarmer development. Purchase your Professional license key HERE 
  
• COC language needs to be set on English!
  
• MEmu and BlueStacks 2 are now also supported in addition to Bluestacks 1. Please note, we recommend MEmu as the fastest and most reliable emulator. Please use Bluestacks only if you have issues with MEmu. 
  DOWNLOAD MEmu
  DOWNLOAD BlueStacks 1
  DOWNLOAD Bluestacks 2
  
• Make sure you read our COC Bot installation tutorial. 
  
  

Q: I'M USING BLUESTACKS 2 AND IT SHOWS AN ERROR "COULD NOT KILL BLUESTACKS 2", WHAT SHOULD I DO?
A: BlueStacks 2 doesn't work well on all computers, please use instead the recommended Bluestacks 1 version or MEmu. You can find the download links under "Important Guidelines" in this thread.
Q: WHY IT TAKES SO LONG TO FIND DEAD BASES?
A: Since Supercell December 2015 update, dead bases are harder to find. As a result, we recommend to farm not above Silver 1 or 2, since it almost impossible to find dead bases in higher leagues. Also, taking a look on Share Your Settings section can be useful. Please note our algorithm defines a dead base when the collectors are at least half full.
Q: HOW TO SOLVE MEMU START FAIILURE ? (MEmu stuck at 59% / MEmu stuck at 99%)
A: Please see the solution in this LINK.
Q: ERROR: "CANNOT FIND ARMY OVERVIEW BUTTON", WHAT SHOULD I DO?
A: It usually happens when using the navigation bar in MEmu, please remove the navigation bar from options.
Also, if you have obstacles (trees, trunks, bush and etc) next to army overview button, please remove them. 
Q: IT SAYS THAT MY PROFESSIONAL LICENSE KEY IS EXPIRED, WHEN IT'S NOT. HOW TO FIX IT? 
A: Just deactivate your professional license key and then activate it again in "ClashFarmer" tab. If it didn't solve the issue, please remove ClashFarmer from Program Files (x86), and reinstall it with "Run as administrator".
Q: WHY DO I GET "INVALID LICENSE KEY" ERROR, WHEN MY LICENSE KEY SHOULD BE VALID?
A: Please make sure that you COPY & PASTE the license key code exactly without any extra space.  If it didn't solve the issue, please remove ClashFarmer from Program Files (x86), and reinstall it with "Run as administrator".
Q: ERROR: "LICENSE ISSUE OCCURRED, HALTING BOT", WHAT SHOULD I DO?
A: "License issue occured, halting bot" error usually appears when using the same license key for more than one Clash of Clans account.
Q: I PURCHASED A CLASHFARMER PROFESSIONAL LICENSE KEY, BUT HAVEN'T RECEIVED IT. WHAT SHOULD I DO? 
A: Please make sure you checked your PayPal email (your spam folder as well). If you haven't received the license key after an hour please send us an email to [email protected] with your Paypal email address and/or PayPal transaction ID (in a text format). 
Q: HOW TO ZOOM IN/OUT IN MEMU?
A: You can zoom in with F2 and zoom out with F3 (if your computer has function keys).
Also, if you can scroll up and down with a two finger swipe, then you can try holding down CTRL and scrolling like that.
Q: ERROR: "CLIENT AND SERVER ARE OUT OF SYNC", WHAT SHOULD I DO?
A: It's COC server error - the bot should recover and continue the search/attack.
Q: ERROR: "SOME ISSUE OCCURRED: CLASHFARMER VERSION CHECK ERROR", WHAT SHOULD I DO?
A: "Version check error" means that the bot can't connect to the server. This is usually caused by an internet error, please check your internet connection. Also, make sure you don't use a proxy. 
Q: ERROR: "SOME ISSUE OCCURRED: COULD NOT START THE SEARCH", WHAT SHOULD I DO?
A: Please read the "Important Guidelines" at the top of this post and make sure that Clash of Clans game language set on English. 
Q: WHEN INSTALLING THE LATEST CLASHFARMER VERSION I RECEIVE AN INSTALLER ERROR, WHAT SHOULD I DO?
A: Please disable your Anti-virus/Firewall and try to install from a different browser or computer.
Q: CAN I USE THE BOT TO FARM 2 DIFFERENT COC ACCOUNTS SIMULTANEOUSLY IN THE SAME COMPUTER?
A: You can run ClashFarmer bot with 1 COC account per computer, but you can use VPS (Virtual Private Server) for your 2nd account. Here is a TUTORIAL how to setup Clash of Clans bot with VPS service. 
Q: WHY DO I RECEIVE A "PERSONAL BREAK" MESSAGE?
A: After playing for 4 hours straight COC forces you to take a break. It's not related to the bot, it's one of the changes it the latest COC update. After the break the bot should recover and continue the attack.
Q: WHAT ARE THE FEATURES YOU PLANNING TO ADD IN THE NEXT VERSION?
A: Please visit our Common Feature Requests forum section. 
Q: WHERE IS THE BACKGROUND MODE?
A: Since version 1.8 it is no longer needed, you can minimize MEmu/Bluestacks and the bot windows or/and turn off your screen.
Q: CAN I RUN THIS BOT ON IOS/ANDROID/MAC ?
A: We are about to release a Mac version soon, stay tuned on our Facebook page for updates.
Q: SUPERCELL ENCOURAGING FAIRPLAY INITIATIVE? CAN I GET BANNED USING CLASHFARMER ?
A: As long as you stop using and uninstall mods (xmod/imod) and any other bots and configure time-out hours for the bot under the "Other" tab you're account will be safe. We developed a very elusive algorithm that will always evade detection. For more information please read HERE.
Q: HOW SHOULD I SET THE TIME OUT HOURS IN THE "OTHER" TAB IN CF ANTI-BAN VERSION?
A: There are many good options, the most important thing is to set time out hours that will look real. For example, 1 break of 7 hours and another 2-3 breaks of an hour each. Also, changing the breaks hours every few days is a good idea.
Q: MY ANTI-VIRUS SAYS CLASHFARMER IS SUSPICIOUS, WHY IS IT ?
A: Well, it is certainly not a virus, but the bot takes control of another application (MEmu/BlueStacks) and this is usually considered a malicious act, so anti-viruses might flag it.
Q: WHEN WILL YOU ADD A TH SNIPPING OPTION?
A: TH Snipping (Trophy farming), it's not so relevant now since after COC TH 11 update Supercell removed the free shield resulting from TH snipping and as a result there are not many bases with TH outside.
Q: DOES THE BOT SUPPORTS WINDOWS XP?
A: No sorry, the bot supports Windows 7, 8 , 8.1 & 10 (Mac will be supported soon).
Q: DOES THE BOT WORK WHEN MY COMPUTER IS IN SLEEP MODE OR TURNED OFF?
A: No, the computer needs to be turned on, but you can minimize MEmu/bluestacks and the bot windows or/and turn off your screen.
Q: WHEN I USE COC BOT, AFTER A FEW HOURS IT CAUSES MY COMPUTER RESTARTING?
A: We investigated this issue in detail and after a long test, we found out that the problem is caused by a faulty Bluestacks.
Usually reinstalling bluestacks a few times solves the problem. Please follow the steps below, 
1) Uninstall Bluestacks from windows (add/remove programs). 
2) Reboot the PC. 
3) Install Bluestacks again from the LINK AT OUR WEBSITE, and configure COC. 
4) Run the bot.
Q: WILL YOU ADD SPELLS IN THE NEXT VERSION?
A: After COC TH 11 update, spells are usually not worthwhile to use, since it's too expensive. However, we might add them in the future versions.
Q: WHEN "CUSTOM ARMY" OPTION SELECTED, SOMETIMES THE BOT ATTACKS WITHOUT A FULL ARMY?
A: The bot is afraid to get locked in a dead-lock. It means for example, the bot has created 216/220 troops already, the bot knows the some of the training troops are taking 5 or more housing space, and the bot decides to not take a risk and wait forever in case the giants are now next in queue and will never get out. So the bot decides to cut its losses (small losses) and go searching with that it already has. This is the logic behind it.
Q: WHY IS CLEAR OBSTACLES, REARM TRAPS/INFERNO/XBOWS, BOOST BARRACKS ARE NOT WORKING?
A: Those features are not active yet and will be added in the next version.
Q: MY BLUESTACKS/MEmu or the BOT STUCK, HOW TO SOLVE IT?
A: 1) Remove ClashFarmer from Program Files (x86), and reinstall it with "Run as administrator".
2) Uninstall Bluestacks/MEmu from windows (add/remove programs).
3) Reboot the PC.
4) Install Bluestacks/MEmu again from here, and configure COC.
5) Run the bot

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