10-15-2018, 04:49 AM
(06-12-2018, 09:43 PM)alwahami Wrote: Hi, version 2.9.6.1 is not working. I have windows 10 and when i open the memu it says “error retrieving information from server. [RH-01]
It's working you just have to make sure that before you log into the play store that you go into Google settings (on memu) and change your time zone and time to your correct time and zone. You will also need to make sure that the tablet or phone your emulating is not running one of VPN when you sign in to Google Play on Memu. So uninstall it from your computer, reinstall it (make sure you select English) and after it's done installing immediately go to the settings and scroll down to time and date. You'll notice it is on some type of China time or at least that's what mine was. I had to change it to the East Coast. The first time I only had to do it once and it worked. Unfortunately after a bad driver I had to do a clean install of Windows. After adding everything and setting Memu backup I got that error RH - 10 again. I uninstalled change the time zone and it happened again. I had to uninstall it two more times while changing the time zone after reinstalling. But it will eventually work if it doesn't after the first time. Again make sure you're not on a VPN at the time of signing. Be on your regular internet server. Hope this helps. Feel free to message me if you need any more information.